3. Managing the Delivery of Customer Service (3 credits)
4. Recruiting and Selecting Staff (3 credits)
5. Appraising and Developing Staff (3 credits)
6. Supporting Organisational Change Initiatives (3 credits)
7. Principles of Budgets and Financial Information (3 credits)
8. Principles of Project Management (3 credits)
Applicants must have the following qualifications: A minimum of 5 GCSEs at grade C (or equivalent grade), including a C in GCSE English and maths.
OR A pass grade at a relevant Level 2 vocational course.